Privacy Policy

General provisions

This product is developed by 4Digsoft Technology Limited (“we,” “the Company,” or “EditPaw”), whose registered address is ROOM A1, 11/F WINNER BUILDING, 36 MAN YUE STREET, HUNG HOM, KOWLOON, HONG KONG. Our personal information security officer can be contacted at support@editpaw.com. We prioritize the privacy of our users (“you”) and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, share, and process your personal information when you use our products. The data controller is 4Digsoft Technology Limited.

EditPaw operates the website https://editpaw.com/ and can be contacted at support@editpaw.com.

Ⅰ. How we collect and handle your information, and what information we collect from you

1. The personal information we may need to collect and use about you regarding your use of our product includes the following two circumstances:

• a. In order to provide you with the basic features of our product, we may need your permission to collect and use the necessary information. In the event that you refuse to provide the corresponding information, you will not be able to have proper access to or use our product.
• b. In order to provide you with additional features of our product, you may have the option of accepting or refusing to provide us with certain information about yourself, and the type and scope of personal information collected for the basic features and additional features may differ. If you refuse to provide us with such information, you will not be able to use the additional features or reach the desired results, but this will not prevent you from using the basic features.

2. The specific scenarios in which we collect and use your information for functional purposes:

• Visiting or using our websites/products/services: When users visit our website, your browser will send certain information to our server. This information is automatically recorded by our server and belongs to the Internet product log information. Generally this log information contains the following content:
  • Date and time of the visit and the duration of use of the Site;
  • Information about how you visit our Sites (including the webpage that led you to our Site, the search terms entered into a search engine which led you to our Sites);
  • Your operations and clicks to our Sites;
  • Information about your device (type of device, clicks on Web requests from browser, browser type and version, as well as settings, installed plug-ins, operating system, IP address). Such information is in most cases collected in an anonymous manner.
• Using our products/services: When you are using our websites/products/service, we may ask for various permissions and collect different data depending on the product. Generally, if you use our websites/products/service, depending on the features, we may ask for your permission to get access to PC system administrator, reading/writing local files, reading/writing registry, reading/writing local storage, and other accesses. The personal information we collect through the aforementioned permissions is limited to the following: device type, device name or model, device specification, device identifier, operating system and its version, software version, browser and its version, screen resolution, language setting, MAC address, ISP, size and name of the file you are working with (but not the original file documentation), log information of the operation; Desktop product operation logs, operation crash reports, etc.
• Creating your account: You can create an account while visiting or using our websites/products/service to better enjoy the entire experience of them. When creating a new account, you may need to provide all or some of the following information: your username, E-mail address, phone number, social media accounts, country/region etc. Such information is used for account creation and user self-display, and will help you retrieve your account more easily if you encounter account problems such as loss of your account.
• Logging in with or sharing to third party services: Signing up or logging in with a third party account (such as Google, Facebook, Apple ID etc.) or share with the aforementioned third parties. For the purposes mentioned above, you acknowledge and consent that we may acquire and collect information about you from these third parties or provide your information, such as your personal profile (ID, avatar, etc.) that is publicly available to third parties, and other information that you have agreed to authorize at the authorization page.
• Transaction and payment: When you make a purchase and payment transaction for our product, we collect the billing information that you submit by yourselves: name and email address, country/region, zip code, first six and last four digits of your credit card account, credit card expiration date, billing address, type of product you purchase, amount you pay in your currency, subscription ID, subscription-related URLs (such as purchase confirmation page URL, subscription cancellation URL, invoice PDF URL). We will use the transaction and payment information to process billing, renewals, and any subsequent refund services related to your order. The relevant information will also be used for internal financial record-keeping purposes. We do not collect or process the data about your payment instruments such as credit card numbers, banking account numbers or PayPal accounts. This information is collected, processed and stored by our qualified payment processors.
• Customer service and dispute handling: When you contact us or submit a request for resolution of an ongoing sale, after-sales, or dispute, we may require you to provide the necessary personal information to verify your identity in order to ensure the security of both your account and our system. In order to easily reach you, help you with the problems in a timely manner, or to keep records of the solutions and results of such problems, we may archive your records of your communications, correspondence/calls, and related content (including account information, address, email address, other contact information and other information you provide to prove the relevant facts) with us.
• Crash data collecting: When a user's operation crashes while visiting or using our websites/products/services, we will ask the user individually if he/she would like to send us the original reports in order to identify the cause of the bug so that we can fix the problem. We will not collect original reports from users until they have given us their consent.
• Other contents: You may provide feedback or reviews about our products on the software store's comment section or other public platforms. We will use the comment data to improve our products. We may use the comments (with your relevant information) you post for marketing purposes to provide the consumers and potential consumers with our product information, and for others to better understand and use our products.

  During your usage of our websites/products/service, we may show you ads for EditPaw products and services that we think may interest you. If you want to cancel the aforementioned purpose, you can contact us through customer service or online forms on our websites.

  We process Product Usage Data and Product Installation Data so that we can facilitate, evaluate, and verify your use of our products and services. We will also use the Product Usage Data for our own internal statistical and analytical purposes, and to evaluate and enhance users' experience of the Products by identifying customer preferences and analyzing crash data. If you want to cancel the aforementioned purpose, you can contact us through customer service or online forms on our websites.

  During the process of using our website/product/service, we do not intentionally collect your personal sensitive information. Even if you voluntarily upload it, we will not deliberately identify it. Any such information is only used to provide relevant services or features, and we will use legal and compliant methods to use and store the aforementioned information without any other purposes.

3.On one hand, we need the access to the aforementioned permissions and information of you to provide you with specific services. Also, we need them for internal statistics and analysis, to analyze your use of our websites and products and understand how they are used. By doing such, we are expected to improve our products and services, as well as the user experience. If you declined to such access or disagree to our collecting of such information, you will not be able to use such features, and we will give responses to your requests and needs in a timely manner. You will not be able to use the specific service, but it will not affect your regular use of our other services

Ⅱ. How we store, protect and transmit your information

We determine data retention periods based on the type of information, its intended use, and the time required to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is mandated by applicable laws.

We implement robust security measures to protect your information from loss, theft, misuse, unauthorized access, disclosure, alteration, or destruction. To further safeguard your account and personal data, we recommend using strong, unique passwords. However, please note that the systems and communication networks you use to access our products and services may be vulnerable to security risks beyond our control. While we strive to enhance security measures, it is important to understand that no system in the Internet industry can guarantee 100% protection against malicious attacks or unforeseen vulnerabilities.

As a global business, we may transfer your data to secure servers or data centers located outside your country or region of origin (including the United States, European Economic Area (EEA), or Japan) to ensure uninterrupted service. When transferring data internationally, we adhere to this Privacy Policy and comply with applicable legal requirements to ensure your data is adequately protected.

Ⅲ. How we use Cookie and similar technologies

To ensure our websites and products function properly and to enhance your browsing experience, we may store small data files, known as cookies, on your computer or mobile device. Cookies allow our websites to remember your preferences and other data, saving you the effort of repeatedly entering personal information or search history. Additionally, cookies enable us to recommend and display content that may be of interest to yo

We only use cookies for the purposes described in this Privacy Policy. You have the option to manage or delete cookies based on your preferences. Most browsers allow you to block or clear cookies through their settings. However, please note that disabling cookies may affect the functionality of certain features on our websites.

For detailed instructions on managing cookies, please refer to your browser's settings page. If you have any questions or concerns, feel free to contact us.

Ⅳ. How we share, transfer and disclose your personal information

To ensure the proper functioning of our product features and the safe, stable performance of our applications, we may share or entrust certain personal information to trusted third parties, such as our partners. This is necessary because some product features cannot be executed solely by us. We may share your personal information with affiliates and third parties that support our services, such as those providing data analysis, data storage, payment processing, or image processing. These third parties are strictly authorized to use your personal information only for the purposes outlined in this Privacy Policy. If they wish to process your information for other purposes, they must obtain your explicit consent.

In the event of a merger, acquisition, separation, or liquidation, your personal information may be transferred as part of the transaction. We will ensure the confidentiality of your information during the transfer and notify you of the recipient's name and contact details. The new recipient will be required to adhere to this Privacy Policy or obtain your explicit consent for any changes in data processing purposes.

We may also disclose your personal information under the following circumstances: To comply with a subpoena, court order, legal process, or law enforcement request. To protect and defend the rights, interests, and safety of our platform, affiliates, users, or the public.

Ⅴ. How you shall manage your personal information

You have the right to access, correct, or delete the personal information we have collected about you. If you are unable to do so or have any questions regarding the personal information we collect or share, or if you wish to withdraw your consent for processing (e.g., permanently delete your account), please contact us at support@editpaw.com.

We will process your requests and provide the necessary information free of charge, unless the request is clearly unfounded or excessive (e.g., due to its repetitive nature). In such cases, we may charge a reasonable fee to cover administrative costs or decline to act on the request.

Ⅵ. How we handle the personal information of minors

If you are a minor, you must obtain prior consent from your parent or legal guardian (collectively referred to as "guardian") before using our services. We encourage guardians to carefully review this Privacy Policy and provide guidance to minors regarding the submission of personal information. If you are a legal guardian, please ensure that the minor under your care uses our products or services with your authorized consent. If you have any questions about the personal information of a minor in your custody, please contact us using the details provided in this Privacy Policy.

Our services are not intended for children under the age of 13, and we do not knowingly collect personal information from children under 13. If we become aware that we have inadvertently collected personal information from a child under 13, we will take prompt steps to delete such information, unless we are legally required to retain it. If you believe we may have collected information from or about a child under 13, please contact us at support@editpaw.com.

Ⅶ. Permissions of users in different regions for their personal information

The GDPR, Law Concerning Protection of Personal Data of Japan, and other applicable data protection laws provide certain rights for data subjects. Broadly speaking, you have, or may have, the right (as more fully provided in applicable data protection laws):

1. The Right to be Informed

You have the right to be provided with clear, transparent, and easily understandable information about how EditPaw collects and uses personal data and your rights. This is why EditPaw provides this information in the privacy policy.

2. The Right of Access

You have the right to obtain access to your personal data (if EditPaw is processing it), and other certain information (similar to that provided in this privacy policy).

3. The Right to Rectification

You are entitled to have your personal data corrected if it’s inaccurate or incomplete.

4. The Right to Erasure

This "right to be forgotten" allows you to request the deletion or removal of your personal data where there’s no compelling reason for EditPaw to continue processing it.

5. The Right to Withdraw Consent

You have the right to withdraw any previously provided consent to the processing of your personal information.

6. The Right to Object to Processing

You have the right to object, on grounds related to your particular situation, to the processing of your personal data at any time.

7. The Right to Restrict Processing

Under certain circumstances, you have the right to "block" or suppress further use of your personal data.

8. The Right to Data Portability

You have the right to receive your personal data in a structured, commonly used, and machine-readable format and to transmit it to another controller.

9. The Right to Lodge a Complaint

You have the right to lodge a complaint regarding EditPaw's processing of your personal data to a local supervisory authority.

It is important to be aware that these rights may not be absolute. For example, if you withdraw your consent to EditPaw's processing of your personal data, we may still be able to continue processing your personal data as required or permitted by law, particularly in connection with the exercise or defense of legal rights or compliance with legal and regulatory obligations.

In the event of a data breach, EditPaw will notify the regulatory authorities and users of the compromised data in a timely manner. If you have any questions regarding this policy, please contact our Data Protection Officer at privacy@editpaw.com.

To exercise these rights, you can send an email to customer service at support@editpaw.com or fill out our request form here.

Rights Regarding Personal Information for California Residents

Under the California Consumer Privacy Act (CCPA), as amended by the California Privacy Rights Act (CPRA), California residents are entitled to certain rights with respect to their personal information, as outlined below. These rights are not absolute and are subject to certain exceptions under the CCPA.

California residents have the right not to be discriminated against for exercising their privacy rights under the CCPA. They also have the right to:

• Request access to their personal data (if EditPaw is processing it), including information similar to that provided in this privacy policy.
• Request that businesses stop selling or sharing their personal information ("opt-out").
• Request disclosure of the categories of personal information EditPaw has collected, the sources from which it was collected, the business purpose for collection, the third parties with whom the data is shared, and the specific pieces of personal data collected (Request to Know).
• Request the deletion of their personal information (Request to Delete), subject to exceptions under the CCPA.

We do not sell or share personal information for cross-contextual behavioral advertising, and we do not have knowledge that we sell or share the personal information of minors under 16 years old.

Right to Request Deletion of Personal Information

California residents have the right to request the deletion of personal information collected or maintained by EditPaw, subject to exceptions set forth in the CCPA.

Process for Verifying Requests

To ensure privacy and security, EditPaw will verify the identity of California residents submitting a Request to Know, Request to Delete, or Request to Correct. We will ask you to provide data we have already collected to confirm your identity, and may require additional verification steps if necessary.

Authorized Agents

California residents may designate an authorized agent to make a request on their behalf. To complete a request, we require written permission from you to the agent and verification of your identity.

Retention of Personal Information

EditPaw retains personal information based on its business purpose and legal requirements. Different types of information are retained for different periods, such as information about applicants versus employees. The retention periods are determined by applicable laws and regulations.

Changes to Our Privacy Policy

We regularly review this Privacy Policy and may update it as necessary due to changes in services, privacy practices, or legal requirements. The latest version will always be available on our website. We encourage you to periodically review this Privacy Policy.

Ⅷ. How the Policy will be updated

We may update this Privacy Policy periodically. When we make changes, we will notify you by updating the “Last Updated” date at the top of the Privacy Policy, posting the updated policy, or providing any other notice as required by applicable law. We recommend reviewing this Privacy Policy each time you visit the Platform to stay informed about our privacy practices.

If you do not agree with the updated Privacy Policy, you must stop accessing or using the product on the effective date of the changes. The changes will not affect you if you choose to discontinue use. By continuing to access or use the product after the effective date, you are deemed to have accepted the updated Privacy Policy.

Ⅸ. How to contact us

If you have any questions, concerns, feedback, suggestions, or complaints about this Policy or the protection of your personal information, please feel free to contact us via:
Email: support@editpaw.com