EditPaw Refund Policy

We are committed to providing the best product experience and service to all our users. Before purchasing, you have a free version to test the functions. If you are not satisfied with the purchased services, you can get a full refund under our approved conditions.

Credits

Within 7 days, we will refund the remaining credits in your account based on the unit price of the credits at the time of purchase. For example, if you purchase 1000 pay-as-you-go credits, we will refund the remaining credits at $0.04/credit.

If it is more than 7 days since the purchase, please contact our customer service with a reasonable description for processing the refund.

Reasons for Refund

• Compatibility issues between our app and the customer’s hardware, which cannot be resolved by our technical department.
• Other major technical problems that cannot be resolved within 7 days of purchase.
• Incorrect purchases and requests for replacement with other products from our product list.
• Repetitive purchases due to platform errors.
• The product does not function as described on the product page or advertisements.
• Even after contacting our support center, the account cannot be activated.

How to Apply for a Refund

To apply for a refund, please submit a ticket. Once the refund is processed, the corresponding membership will be invalid.